Payments & Refunds

1. What form of payment do you take?

We accept debit and credit cards (Visa, Mastercard, and American Express). We also accept payments via Paypal and Apple pay.

2. When can I expect a refund?

Once we receive your return, please allow 3-4 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.

Retail

1. Is there any Someone Somewhere retail store in the USA?

For now, we only have our online store available. For further information about our products, please let us know by emailing sos@someonesomewhere.com 

Product & Promos

1.  How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing sos@someonesomewhere.com or visiting us on Instagram @SomeoneSomewhere

2. When is the next product launching?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates or visit us on Instagram and Facebook @SomeoneSomewhere

3. What if an item is out of stock?

Sorry for that! Some of our products are highly demanded. Sign up with your email address to add you to our waitlist and you'll receive the latest updates about our products.

4. Do I need a promo code to use against my order?

Our promos on Tees will be applied to your order at the checkout. To get a discount for Easy Mask, just apply the promo code at the checkout. Please note that there is not any promo available for Magic Loom. If you need help with, then please get in touch with our team at sos@someonesomewhere.com or 424-377-4740 from 9 am to 6 pm PST Monday through Friday.

5. How do I apply my 10% discount promo code?

At the checkout apply your promo code and you´ll be all set. If you need help with, please contact us at sos@someonesomewhere.com or call us at 424-377-4740 from 9 am to 6 pm PST Monday through Friday.

6. Can I wash my Easy Mask?

Yes, you can! Your Easy Mask is reusable. You can wash it or rinse it with cold water (86F). Use any soap from your preference but don't use the beach, then dry it to a low temperature (230F).

Orders & shipping 

1. What are your shipping methods and how long do they take?

COVID-19 Note: You may experience temporary delays in the ordering process as a result of the additional safety measures. We expect orders to ship within 3-5 days from the date of your purchase. 

Orders generally take 3-5 business days to process before they are shipped. Express and Next-Day orders placed before 10 AM PST ship out the same business day, while those placed on the weekend or after 10 AM PST ship the following business day.

Shipping times within the continental U.S.:

Method Carrier Speed

Economy USPS Priority  4-7 Business Days

Express** USPS 2-3 Business Days

Next-Day** USPS 1 Business Day

2. Can I edit/cancel my order or change my address on a package that shipped?

We cannot edit an order after it is picked in our warehouse. The carriers do not allow for in-transit changes. We’re very sorry for this inconvenience.  If you need further information contact us at sos@someonesomewhere.com or reach us out at 424-377-4740.

3. Where can I find my tracking?

You’ll receive a shipping confirmation email that includes your tracking number once your order has left our warehouse. Please note that tracking links generally need 48-72 business hours to generate. If you have any trouble with it, you can reach us out at sos@someonesomewhere.com.

4. What’s the status of my order?

Once you’ve received your shipping confirmation email you can click on 'Track It' and see the status of your delivery. It may take 24 hours for tracking updates to appear. If you have any questions about the status of your order please reach out at sos@someonesomewhere.com or calling 424-377-4740 from 9 am to 6 pm PST Monday through Friday

5. What do I do if my order shows "delivered" but I did not receive it?

We are sorry for that! If you don't receive your package in the next couple days, please contact us at sos@someonesomewhere.com or calling 424-377-4740 from 9 am to 6 pm PST Monday through Friday, we’ll help you to submit a claim to the ‘Lost in Transit’ department. Please note that you must submit your claim within 90 days of the original ship date. Any claims submitted after this time frame will not be valid for processing or reimbursement.